Refunds
The short version: if VodRL did not do what this site says it does, email us within 14 days of a charge and we will refund it. No forms, no ticket queue, no runaround.
Free accounts
Nothing to refund. Free gets three replays, the full report, every citation and the replay viewer at no cost, and it does not ask for a card.
Pro, monthly ($9/mo)
- Email us within 14 days of any charge and we refund that charge in full.
- You can cancel at any time from the Billing page. Cancelling stops the next renewal and your access runs to the end of the period you already paid for.
- Outside the 14 day window we do not refund a month you have already used. Cancel instead and you keep the rest of the month.
Pro, annual ($90/year)
- The same 14 day window applies from the first charge, in full.
- After 14 days we refund the whole months you have not used, rounded down. So cancelling in month five of twelve refunds seven months.
- You keep access until the end of the period you are refunded through.
What we cannot refund
- Charges older than the windows above.
- An account closed for breaking the terms.
- Payments made somewhere other than our own checkout. There is no other checkout, so this should never come up.
How to ask
Email support@vodrl.com from the address on your account, with the date and the amount. We reply within two business days. Refunds go back to the card you paid with through Stripe, and usually take five to ten business days to appear on your statement.
If something is wrong, tell us first
We would much rather fix a problem than argue with your bank. If the report was wrong, or the upload failed, or the thing simply was not what you expected, email us. A chargeback costs us more than the refund and costs you time, so it is the last resort, not the first.
Rights you keep
If you are a consumer in the UK or the EU, your statutory cancellation rights apply in addition to this policy and are not reduced by it. Nothing here limits any right you cannot waive by agreement.